![]() He leaves a few months later, the store gets increased signage warning of underage drinking, and all the staff receive training on asking for ID. I arrive back in fresh on Monday morning to hear that was summoned up to head office for a meeting - and he took the union representative up with him. Since those in charge are tucked up in bed, the news doesn’t hit them until Monday morning that the store has closed at 6:00 pm instead of 10:00 pm for three days running. No alcohol sales means no chance of being out. I get a text on Friday evening from another colleague to say at the start of ’s shift, he closed the store. So, demands to change his hours so that’s he’s not responsible. Head office doesn’t like it and demands they be taken down. So, he makes signs to put up in the store. My friend, recently promoted to a very senior duty manager (to close down and lock up the store on an evening, when alcohol sales are at their highest) pushes back against the new rule, obviously stating how unfair it is and that there should be training for staff, extra signage to warn customers, etc. News of this happens whilst I’m on holiday. The company decides to boost morale by making the most senior staff member culpable for any mishaps with disciplinary action and possibly the sack. Local police and councilors announced a crackdown on underage drinking (a good thing) by fining the stores. In the UK, it’s against the law to knowingly buy alcohol for underage people at the time this occurred, the assistant making the sale could be fined up to £1,000 and the store could lose its license to sell alcohol.Īs always with retail you’re taking it from both sides the customers and the company. It’s a small town, and we’re the only supermarket for miles therefore, we’re inundated with people buying alcohol, with some of it for people under eighteen. I work in a supermarket, and I’m on holiday for two weeks when this story takes place. Thank you for choosing us, and have a great day! Next customer!” ![]() I expect those earning more than me to know the difference between soy milk and mint. The customer stares for a moment, trying to come up with a comeback.Ĭustomer: “Well, you should have explained that better.” Me: “Sir, soy mint means your drink comes with soy milk instead of regular milk, and mint syrup. Not a nasty, dirty, wet hole, filled with the ends of worms and an oozy smell, nor yet a dry, bare, sandy hole with nothing in it to sit down on or to eat: it was a hobbit-hole, and that means comfort. In a hole in the ground there lived a hobbit. Me: “Sir, what is it that’s wrong with the drink? You asked for a soy mint frappe and that is what I made.”Ĭustomer: “There’s no milk in this! It tastes like s***!”Ĭustomer: “I wanted soy-mint! Not soy milk!” Wars are nothing, in the end, but stories. I remake it, he watches me do so, and he tries it.Ĭustomer: “It’s wrong again! What’s the matter with you? You guys deserve minimum wage!” Customer: “God d*** it! I wanted a soy mint frappe! This is wrong! I can’t believe you guys expect $15 an hour when you’re this stupid!”
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